Season Pass FAQ
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Season Passes
Q: When can I get my picture taken?
A: Stay tuned for events in Bend this fall to take your pass picture.
Q: Can I buy over the phone?
A: The first stage of pass sales is occurring online - it's easy to do, just click on the buy now button. You will also be able to buy your pass over the phone starting on Sept 1st.
Q: Why should I use the payment plan?
A: The payment plan will allow you to spread out the cost of your season pass purchase if you would like to. You can pay $49 by Sept. 15th (which includes a $20 processing fee). Then have the rest charged on Oct 15 and Nov 15.
Q: Will there be buddy tickets and other benefits for season passholders this season?
A: Many limited time offers will be made to season passholders throughout the year. Stay tuned.
Q: Is there a discount for families or buying both a nordic and alpine pass?
A: Not directly. This year’s season pass prices have been frozen from last season, which were the lowest Mt. Bachelor has offered in many years.
Q: When will Nordic season pass go on sale?
A: September 1st.
Q: When will Ski School season products go on sale?
A: September 1st.
Q: Is there going to be a “Non Holiday” pass?
A: No. The 12-day Pass, Midweek Pass or Full Season Pass are your other options.
Q: I am trying to get the e-store to work, but am having trouble, what should I do?
A: Call 541 382 1709 during business hours: M-F 8:30am-4:30pm .
Q: Will you be doing a lot of mid-season ticket discounts?
A: Due to Club Card sales, any ticket discounts will not significantly change the season pass purchase equation. That means that since many guests will have Club Cards getting them $50 tickets, we will not likely be offering deals that go below that rate.
Q: Why is the 70+ season pass now $249?
A: The 70+ season pass price increase from $60 to $249 and the ticket rate from free to the youth rate reflects the changing make up of our industry's customers and Mt. Bachelor's need, like other businesses, to balance prices with demand for our experience and services and the costs of operation. The expanding 70+ segment of guests enjoying our product free beside our paying guests becomes unsustainable as the 70+ segment expands to a level that impacts our lift lines, lodge space and services. For more information please view our Pricing Methodology page.
Q: Will I receive a refund on my season pass if I am unable to use it?
A: Injury or other medical conditions that prevent the season pass holder from being able to snowride will be the only reason considered for a refund. Mt. Bachelor is the sole entity that will determine whether a refund is warranted and the amount of the refund.
All injury related refund requests must be made within 30 days of the injury and prior to April 15th. The request must be made in writing with a letter explaining your situation and include verifiable medical documentation. Please mail requests to: Mt Bachelor Season Pass ~ PO Box 1000 ~ Bend, OR 97709
Mt Bachelor will make reasonable deductions at our discretion to all refunds for services rendered. Refunds will only be issued in the form of a Mt Bachelor voucher.
12-Day Pass
Q: Can I share my 12 days with my friends?
A: No. The 12-Day Pass is non-transferrable.
Q: Are there blackout dates?
A: Yes. They are posted on the website. They are Dec 26-Jan 2, Jan 15-16 and Feb 19-20.
Q: Is the 12-Day Pass valid on Saturdays?
A: Yes, all non-holiday Saturdays.
Q: Is there going to be a 5 or 10 Day Pass?
A: No, the Club Card or 12-Day Pass are your best options. They are a better value than the 5 and 10 Day Passes were previously.
Q: Can I use the payment plan for a 12-Day Pass?
A: Yes.
Club Card
Q: When will the Club Card go on sale?
A: In the fall prior to the season opening. Stay tuned after Sept. 30th.
Q: Can I loan my Club Card to my friend?
A: No, the Club Card is for you.
Q: Can I use my Club Card at the ticket window?
A: You can, but we do not recommend it. It is designed to allow you to skip the ticket window. Club Card savings are for advance online ticket purchases. They ensure the lowest daily rate. $50 non-holiday.
Q: Can I buy a Club Card for someone else as a gift? How?
A: Yes. You will enter their customer info once they go on sale.
Q: Will I need to go to the ticket window to use my Club Card?
A: No. You can go straight to the lift. Club Card must be pre-loaded with the lift ticket in advance via www.mtbachelor.com.
Payment Plan
Q: I don’t have a credit card, how do I do the payment plan?
A: The payment plan is only for credit/debit card purchasers.
Q: Is the $49 down payment refundable?
A: No. It is the first installment of your season pass purchase along with $20 processing fee. You are choosing to buy a season pass.
Q: How long will the payment plan be available?
A: It will be available through August 15th.
Q: How will the payment plan be implemented?
A: It starts with a $49 down payment per pass applied to your total at the time of purchase. Then half of your remaining balance will be charged on Sept. 15th, and the remaining half on Nov. 15th. It will charge the same credit card each time. Please ensure that your expiration date is after Nov. 2009.
Q: Can I do my down payment on a credit card then pay the rest later with a check/cash?
A: The payment plan is for credit/debit card purchasers only.
Q: Can I reactive my pass from last year on the payment plan or do I need to buy a new one?
A: Yes. You can reactivate.
Q: Is there a military discount?
A: Not on season products, but there is on daily tickets.
Q: Can I use a gift card with the payment plan?
A: Yes.
Q: Can I make payments different than a $49 down payment and the Oct 15 and Nov 15 charges?
A: No. Our payment plan system requires automated payment dates and amounts. Keep this in mind when selecting the payment plan.
Daily Ticket Pricing
Q: Why are you doing something new?
A: We are trying to best match the price of a ticket to the experience of the day. It is an innovative idea.
Q: How will the daily price be determined?
A: A simple equation that calculates expected lifts and daily weather will dictate the daily price. You can view this methodology on the tickets page.
Q: When will you release the day’s price?
A: On most days it will be done by about 3 p.m. the afternoon prior. New weather or lift info in the morning will be considered before 7 a.m.
Q: Should I be concerned with this pricing plan if I am going to have a Season Pass, 12-Day Pass, Club Card or Multi-day ticket?
A: No. It does not apply to these products.
Q: Can I buy a Multi-day ticket at the prevailing price of the day?
A: No. Multiday ticket prices do not fluctuate. If you would like to take advantage of Kids Ski Free, a Multi-day ticket is the way to do it.
Q: Will my lodging property be able to adjust my ticket price?
A: No. Lodging partner tickets already have discounts built into them.
Q: Why is the 70+ ticket no longer free?
A: The 70+ ticket rate from free to the youth rate reflects the changing make up of our industry's customers and Mt. Bachelor's need, like other businesses, to balance prices with demand for our experience and services and the costs of operation. The expanding 70+ segment of guests enjoying our product free beside our paying guests becomes unsustainable as the 70+ segment expands to a level that impacts our lift lines, lodge space and services. For more information please view our Pricing Methodology page.
Online Pass Buying FAQ's
Q: How do I use a gift card to buy my pass?
A: You can enter the card number in the online purchase process. After Sept. 1st you can also use a Mt. Bachelor Gift Card to buy your pass by calling us at 541 382 1709, or you can visit us at the Marketing Office at 115 SW Columbia Street.
Q: I am buying a pass for a friend, grandchild, etc, how do I do this?
A: You'll be able purchase these online. If it's for a new pass, the guardian (over 18) must enter own information first. The information for the pass holder(s) is entered later in the process. New pass purchases will require a signed paper release form and photo ID upon pass pickup.
Q: I have a voucher, how do I use this to get my pass?
A: You can enter the voucher number in the online purchase process. After Sept. 15th you can also use a Mt. Bachelor voucher to buy your pass by calling us at 541 382 1709, or you can visit us at the Marketing Office at 115 SW Columbia Street.
Q: My birthday is in [August, September, October, November, December], what pass do I purchase?
A: Your age on the *day you buy* your pass is how your age is determined for your pass. Thus plan your purchase accordingly!
Q: I am having problems buying online, how do I get help?
A: If you need assistance with your online purchase, you can email us at info@mtbachelor.com, or contact us over the phone at 541 382 1709 Monday - Friday 9am-4pm.
Q: Are you still offering the Combo Pass?
A: Our Season Pass prices reflect more savings than the prior combo pass discounts.
SEASON PASS OFFICES FAQ’S
Q: When will the Season Pass Office open?
A: TBA
Q: Where is the in-town Season Pass Office located?
A: TBA
Q: What do I need to bring with me to get my pass?
A: Photo identification is required with proof of age; passes will not be issued without one. Please be prepared to sign a release form. Children under 18 will need to bring a signed release or be accompanied by their legal guardian. We
also require a birth certificate to issue the 5 and under season pass.
Q: Can I wear my crazy cool wig/hat/fake teeth/sunglasses in my pass picture?
A: Pass photos are intended for identification purposes so you will be kindly asked to remove your hat, sun glasses, and any witty costumes prior to your pass photo. Your cooperation is appreciated!
Q: Do I have to get my picture and pass before Sept. 30 to get the good deal?
A: No, you just need to purchase before midnight September 30th. We strongly recommend getting your picture taken before coming to the mountain. The lines will be shorter if you come in November. The longer you wait, the longer the lines with estimates of 2-3 hours of waiting opening day. If you are re-activating your pass, no picture is needed, last year's pass will work direct-to-lift.
Q: Can I get my picture taken at the mountain?
A: Pictures can be taken at the Guest Service Building, but we highly advise getting your pass photo prior to your first day of skiing. Lines at the pass office can be long the first few weeks of the season. If you must wait until you arrive at the mountain, try to get to the pass office early, or visit on a weekday.
SEASON PASS PRICES, PRODUCTS AND ADD-ON FAQ’S
Q: Is there a spouse or family discount?
A: Not in the same format. Our season pass prices reflect more savings than the prior discounts. Prices on 2009-10 season passes have been reduced to a greater extent than the spouse or family discount previously represented.
Q: Will you be offering Flexride Tickets?
A: No. As we continue to unveil new products and programs, a few of the less used and/or fraudable programs will go away.
Q: Will there be a Super Shuttle Pass?
A: Yes. The Super shuttle season pass will be available for purchase on the estore. You will have to come to the pass office to pick up since it is a picture pass on non RFID media.
Q: Can I add on my ski corral purchase to my Season Pass?
A: This year, ski corral services are available for purchase on the estore. The service is included with Season Locker rentals. You will have to come to the pass office to pick up since it is a picture pass on non RFID media.
Q: Will my season pass be valid at other POWDR resorts?
A: Mt. Bachelor full season and 12-day pass holders receive 20% off the prevailing 1-day lift ticket rate at our sister resorts: Park City Mountain Resort in Utah, Killington Resort and Pico Mountain in Vermont, Boreal Mountain Resort and Soda Springs Winter Resort in California, Las Vegas Ski & Snowboard Resort in Nevada and Copper Mountain Resort in Colorado. Simply present your Mt. Bachelor season pass at the ticket window of our sister resorts each day to receive this benefit.
Season Pass Fraud
Season passes (anything with a picture on it) are to be used by the official passholder only. We are vigilantly on the lookout for cases of pass fraud in order to protect the investment of the vast majority of our law-abiding passholders. Penalties will be assessed to both the fraudulent user and the consenting passholder. Penalties include fines, seasonlong or lifetime access bans (not being allowed to buy tickets or ski at Mt. Bachelor), and charges from our friends at the Deschutes County Sherriff's Office.
