COVID-19 Public Notice

In the event of an emergency, we will provide information to our guests whenever possible on this page. Please consult local authorities for the most up to date information regarding any emergency situations.

 

JULY 16, 2020 — SUMMER'S HERE

With our July 15 Season Pass sale deadline behind us, it's time to soak up summer for a few weeks. Winter pass sales will resume on August 1, 2020! The Passholder Promise now reflects benefits for passholders who purchase today through the winter 2020/21 season — and with the recent addition of the COVID-19 assurance for both summer and winter passes and our no questions asked refund policy for unused passes by November 20, 2020, we want passholders to look ahead to winter adventures with confidence and stoke.

Our Passholder Promise Now Includes:

Our Passholder Promise
  • NEW! Summer Season 2020 COVID-19 Coverage. Qualifying passholders will receive a future use voucher if we are closed because of COVID-19 for 18 days or more, or if there is a 7 or more consecutive day COVID-19-related closure between June 26, 2020 and September 27, 2020.
  • NEW! Winter Season 2020/21 COVID-19 Coverage. Qualifying passholders will receive a future use voucher if we are closed because of COVID-19 for 30 days or more, or if there is a 7 or more consecutive day COVID-19-related closure between December 15, 2020 and May 16, 2021. *Please note that we still plan to offer one of the longest seasons in the West, we just aren’t offering protection for early or late season COVID-19 related closures in order to maximize the value of closures during the heart of the season.
  • Voucher. All 2019/20 season and multi-day passholders will receive a voucher toward a 2020/21 season or multi-day pass.
  • Season and multi-day pass price freeze. No increase from 2019/20 lowest pricing on 2020/21 season, mid-week, 12-day, 4-day passes.
  • Refund available — Buy with confidence We will issue a full refund before November 20, 2020 for any passholder who has not used his/her 2020/21 pass and desires a refund for any reason.

For non-COVID-19-related coverage, we will continue to offer our winter Pass Refund Protection (PRP) Program, which covers unforeseen circumstances that may come up for our guests. COVID-19-related disruptions to operations will be covered by the Passholder Promise In Season COVID-19 Coverage.

All 2020/21 season and multi-day passholders are automatically covered by the Mt. Bachelor Passholder Promise and the new In Season COVID-19 Coverage, which is meant to provide our guests with peace of mind for the duration of the 2020/21 season.


For specific voucher questions, please refer to the tabs below:



We understand our guests are managing multiple dynamics and we want them to feel confident in making a purchase with Mt. Bachelor.

We are optimistic about the future and are proud of all we have done together in the face of this pandemic to prioritize the wellbeing and needs of our guests, staff and local communities and we will continue to do so into the future.



JULY 1, 2020 — FACE MASKS ARE REQUIRED

Face Masks Required

Beginning July 1, Mt. Bachelor will require face masks in all indoor public spaces in accordance with Governor Brown’s requirement. Mt. Bachelor will also begin requiring face masks/coverings when in lift lines, on zip line platforms and while loading and exiting lifts. Please note — A full face helmet does not meet the requirement of having a face covering in the lift line.

 

WHAT TO EXPECT — COVID-19 SUMMER OPERATIONS

What to expect when biking, hiking, dining or enjoying the new Mt. Bachelor ZipTour zip line at Mt. Bachelor during summer 2020? We’re thrilled to open for our passholders and guests, with no current capacity constraints or required reservations beyond activities that typically require reservations (E.g. Sunset Dinner, zip line, Gravity Camps), but all guests need to be aware of new protocol and policies in place to maintain safety and physical distancing guidelines. Personal responsibility is a core action required to successfully maintain summer operations. Guests are expected to adhere to all guidelines set in place by Mt. Bachelor or will be asked to leave the resort and risk future pass suspension or issuance of a Notice of Exclusion / Trespass. We ask that everyone Be Kind, Be Smart and Be Respectful. See ya this summer

 

May 25 — Uphill Travel Is Now Open

Thank you passholders for a successful nine day reopening to cap the 2019/20 season. Thank you for your Personal and Skier Responsibility and respect for your fellow skiers and staff at Mt. Bachelor. We look forward to welcoming you back for some summer fun!

Mt. Bachelor is closed for winter operations. Beginning May 25, Mt. Bachelor is open for uphill travel. Mt. Bachelor gates will be closed as we prepare for summer operations. When alpine touring at Mt. Bachelor consider yourself backcountry skiing / riding. Mt. Bachelor is uncontrolled and unpatrolled. Always know before you go and maintain Personal Responsibility and Backcountry safety protocol. Be aware of unmarked hazards and Mt. Bachelor Mountain Operations on mountain doing essential summer preparations. In the case of an emergency, call 911 for assistance from Search and Rescue.


Reopening Limited Operations Information

Mt. Bachelor is thrilled to offer existing 2019/20 passholders (Outplay 365, Season, Midweek, 12-Day and 4-Day passholders) the opportunity to close down the season with some final spring turns. This limited-access opening will conclude our downhill season and on May 25, Mt. Bachelor will open for uphill travel.

Thank you for your patience in this complex and unprecedented COVID-19 environment. In working with the Governor’s office and with local and state health officials, we’ve developed an operations plan that allows Mt. Bachelor to balance the complexities resulting from COVID-19 and our desire to bring skiing recreation back to our passholder community. So, how does this all work?

 

What To Expect

What to expect when skiing and riding Mt. Bachelor during 5/16 - 5/24 limited operations. We’re thrilled to open for passholders, but want everyone to be aware of new protocol and policies are in place to maintain safety and physical distancing guidelines. Personal and skier responsibilities are the core actions required to successfully maintain limited spring operations. Guests are expected to adhere to all guidelines set in place by Mt. Bachelor or will be asked to leave the resort and risk future pass suspension or issuance of a Notice of Exclusion / Trespass. We ask that everyone Be Kind, Be Smart and Be Respectful. See ya on the snow!

 

SAFETY — Our #1 Priority

The safety of our staff, guests, and community - continues to be our guiding principle in developing a thoughtful and well informed operations plan. In working with the Governor’s office and local and state health officials, our plan balances the complexities stemming from COVID-19 and our desire to bring winter recreation back to our passholder community.

 

Personal Responsibility

Personal Responsibility is critical in the success of reopening Oregon. Personal responsibility was a critical factor in Oregon’s success in flattening the curve and it will continue to be important to maintain our health and safety. Personal and skier responsibility are core actions needed to successfully maintain operations over Mt. Bachelor’s limited spring operating timeline to mark the end of the 2019/20 winter season.

 

We ♥ our Passholders!

Thank you for being a loyal Mt. Bachelor passholder! We’re a community of adventurers and we’re thrilled to start another as we reopen operations for a grand finale of snow sliding fun. As we embark on this chapter, please remember that your safety, along with and the safety of our staff, and community have long been at the forefront of all decisions leading up to this point. We appreciate your support as all adjust to the new normal in the COVID-19 landscape. We hope to see you on snow this next stretch and if not, we look forward to adventures ahead together.

 

Reserve Your Space Here

 
 

Limited Operations FAQ

 
 

May 6, 2020 Update

 

Mt. Bachelor carefully continues to monitor COVID-19 and all associated local, state and federal guidance. As we have said from day one of suspended operations mid-March, our commitment remains to keeping our staff, guests and broader Bend community safe amidst this global pandemic. We will stay closely attuned to information from Governor Brown and Deschutes County regarding the phased reopening of Oregon and thoughtfully develop a responsible return to operation plan that balances the complexities resulting from COVID-19 with the shared desire to again welcome recreation at our beloved resort.

 

April 28, 2020 Update — Passholder Promise

 

We’ve got you covered. The “Passholder Promise” is our commitment to you, our loyal passholders. From extended purchasing windows and price freezes to payment plans and 100% refund options — Buy your pass with satisfaction and confidence. Learn more and enjoy best Pricing through July 15


Passholder Promise

Passholder Promise

 
 

April 15, 2020 Update

In response to the impact COVID-19 has had on the 2019/20 season, we announced today that we will issue 2019/20 season and multi-day passholders a voucher for use with any 2020/21 pass product. The voucher value is based on the type of product purchased for the 2019/20 season, whether the passholder purchased PRP and in multi-day products based on usage.

We are extremely appreciative of our passholders and guests. The vouchers are being offered in addition to Mt. Bachelor’s reimbursement of bookings impacted by COVID-19 such as pre-booked multi-day products, activities, lessons, rentals, Sunchaser Spring Passes and RendezVan RV and camping reservations, once resort suspension began on March 15.

Following the March 15, 2020 suspension of operations and March 20 indefinite suspension of operations, Mt. Bachelor has taken a number of actions in support of its staff, guests and community to help ensure the safety of all. These actions have included winding down critical on-mountain operations to essential staff only, transitioning our staff to work from home and safely socially distance, donating food to our staff, and partnering with Goggles for Docs and supplying over 550 new / used goggles - Personal Protective Eyewear (PPE) - to First Line Health Care Workers donated by Mt. Bachelor and the Bend community.

Season and multi-day passholder’s vouchers will be loaded into passholder accounts by April 28, 2020 and no action is required at this time . Vouchers are valid for use through May 31, 2021. All passholders will be able to redeem vouchers on 2020/21 season or multi-day pass products starting on April 28, when Mt. Bachelor will announce new Outplay 365, bike park and winter 2020/21 pass products. Mt. Bachelor is now offering payment plans on Outplay 365, Alpine Season Pass and Midweek Pass products. Best prices on pass products will be available starting April 28, 2020 through June 30, 2020.

Voucher details by product and FAQ can be accessed here: https://www.mtbachelor.com/tickets-passes/covid-19-passholder-vouchers/


Goggles For Docs

GOGGLES FOR DOCS

Our deepest gratitude goes to the First Line Health Care Workers fighting the COVID-19 pandemic. With a shortage of PPE, we're asking you dig into your closets, garages, and gear bins, and consider donating your old goggles along with Mt. Bachelor to our local community and Goggles for Docs program. Mt. Bachelor will be donating new goggles from Gravity Sports and cleaning out our lost and found for donations.

Donations will be accepted this Wednesday, April 8 and Thursday, April 9 at the Mt. Bachelor Park-n-Ride (SW Columbia St, Bend, OR 97702) from 9am – 1pm. Drop off is drive-thru style and your donated goggles must be wiped down / sanitized and in a sealed / ziplock bag. Mt. Bachelor staff will be onsite and we ask that you maintain social distancing and stay in your vehicle for the safety of our staff and other donors.

Donations will be to sent to First Line Health Care Workers in Central Oregon (local doctors, nurses, medics…). Additional goggles will be sent via Goggles for Docs to hospitals with the highest need such as those in CA, CO, and NY. Thank you for your consideration — we are all in this together.


March 30, 2020 Update

COVID-19 is impacting each one of us in different and personal ways, and we extend our gratitude and appreciation to our community for each individual effort to slow the spread, and in particular to the healthcare workers for their role on the front lines. We believe right now the #1 thing we can do to slow the spread and flatten the curve is Stay Safe and Stay Home .

Mt. Bachelor’s effort to slow the spread of COVID-19 first meant a temporary suspension of operations which, with the escalating seriousness of the public health crisis, ultimately resulted in our indefinite suspension of operations beyond March 22, 2020. Our goal remains to reopen this spring, of which we’re still performing essential work to ensure that our resort facilities are put into a proper condition for an extended suspension of operations, while preserving the best opportunity for a return to spring operations as soon as the regulatory environment allows.

While we’ve been focused on doing what we can to support our staff and community, please know we’ve not lost sight of our loyal passholders and guests . Though our 2019/20 resort operations are suspended for now, our desire to retain your trust, loyalty and connection with Mt. Bachelor is stronger than ever. Our Central Reservations team has been working around the clock to answer questions and handle requests for refunds from guests who have pre-purchased date-specific products and services that clearly will not be redeemed during our closure period. Thank you for your patience as they are receiving an unprecedented text and email volume with unique questions.

We have of course also been carefully considering how to address season and multi-day passes in a way that expresses our appreciation to all Mt. Bachelor passholders. Our goal is to have a plan regarding this season by early May, at the same time we announce our winter 20/21 season product information. Also, so our community can focus on more immediate needs, we have already decided to extend the deadline for our lowest pricing until June 30, 2020.

We deeply appreciate your loyalty and patience as we navigate these uncharted waters with a focus on solving the dynamic, real-time challenges COVID-19 presents to our beloved resort day-to-day. Please continue to be safe and well and stay tuned for future updates.


Mt. Bachelor Uphill Policy — MARCH 26, 2020

Mt. Bachelor’s uphill travel policy has been an ongoing question within the alpine touring community of Central OR. Uphill travel on Mt. Bachelor is CLOSED until further notice. Mt. Bachelor also does not allow private snowmobiling in our permit area at any time Mt. Bachelor operates on public land under a special use permit issued and administered by the United States Forest Service. Under this permit Mt. Bachelor maintains the authority to control access to all land within the permit area, up to, and including a complete closure. Any violation of this closure amounts to trespassing and will be in reported to local law enforcement agencies.

For anyone wondering more on “Why” we don’t open our lots and our resorts:

  • Governor Brown’s executive order has outlined no gatherings of 25 or more, and closure of non-essential businesses. Opening our gates and mountain would be in violation of this state executive order.
  • Our #1 priority is the safety of our staff and guests. We are doing maintenance work on the mountain essential to ensure our return to operations as soon as this situation subsides meaning that there is equipment – like snowcats and snowmobiles – doing essential work.
  • Suspended resort operations is not like an end of season closure. There are hazards, both natural and operational, including avalanche danger, that are not being managed and which are very different at this time of year than our shoulder seasons when we do allow uphill travel. Please do not be the reason that Mt Bachelor staff, Forest Service Law Enforcement, or our already stretched emergency services personnel are put at risk.

Like you, we want to be out recreating. But we aren’t. COVID-19 is bigger than Mt. Bachelor, Bend and our beloved state of OR. Please do your part each day to think bigger about our greater community and resources. Stay home, stay safe and slow the spread of COVID-19 so we can all be out doing what we love sooner rather than later. We are giving all reopening scenarios our daily consideration and IF we can find a solution that properly balances staff safety, skier safety, resort liability and the regulatory environment while providing a valuable service to our snow-loving community, you will be the first to know.


March 20, 2020 Update

We have continued to monitor the dynamic and unprecedented COVID-19 public health crisis and, as a result of the unfolding events surrounding it, our team has made the determination to extend the suspension of our resort operations. This means we are closed for now but, while we cannot underestimate the extreme fluidity of our current situation, our goal is to reopen as soon as we can .

With this announcement, we are also canceling all winter / spring Mt. Bachelor events. We were all looking forward to delivering memorable experiences through our Sunchaser Spring events, including the 10 Barrel Hella Big Air, Subaru Winterfest, Big Wave Challenge, and of course hosting the second annual RendezVan festival. These events will be back next season, and we can confirm that the Woodward Peace Park Championships will take place at Mt. Bachelor in spring 2021.

Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team can be reached via text at 541-382-1709 or email at info@mtbachelor.com with questions and changes. With the cancellation of RendezVan 2020, all RendezVan RV and camping reservations will be refunded within seven days and no further action is needed. We anticipate heavy activity over the next several days and appreciate your patience as we work hard to respond to all inquiries.

We continue to share the same belief as many of you – that spending time in the mountains, enjoying nature and the outdoors is important to leading a fulfilling life, and this is why we will continue to monitor the situation with the hope of being able to resume operations when the COVID-19 threat subsides.

We realize this decision will be disappointing to many, but this is a serious public health crisis and closing our operations for now is the best thing we can do to help stop the spread of COVID-19. During this time, we encourage everyone to do their part to enable social distancing, an important step to mitigate the risks associated with COVID-19.

Our ultimate goal is for us all to have a healthy return to the mountains, to ski, ride, bike and play after this situation improves. We thank you for your patience and understanding in this situation. Please stay safe so that we may enjoy more days adventuring and doing what we love with those we love for many years to come.

We will continue to keep our conditions page and Mt. Bachelor’s COVID-19 Public Notice Page with updates.


Employee Food Assistance

March 15, 2020 Update

It’s a new day, yet we awake with many questions in these dynamic times. We at Mt. Bachelor are skiers and snowboarders at heart, we are members of our vibrant community and we understand how this impacts our staff, and our community and visitors from afar. This decision was not made lightly. Our team is the lifeblood of Mt. Bachelor and that is why all of our scheduled employees, both seasonal and year-round, will be paid their scheduled regular hours / rate now through March 22, without needing to use any vacation or sick time. During this time, certain employees will be on resort or working remotely for specific operations and resort needs. All staff received this news first via internal emails or calls from managers / directors prior to sharing externally with guests and through our external communication channels.

Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.

Uphill travel has been closed until further notice. The short answer on “why” is safety for our staff and guests. Things are changing fast for us right now. We are still going to have safety and control work and equipment like snowcats and snowmobiles that will be active around the mountain. This is not like a planned end of season closure. We have a lot of things to work through and take care of and we would very much appreciate everyone’s cooperation by observing the full closure until the situation is clearer.

We appreciate working together as a community and we’ll get through this together and stronger.


March 14, 2020 Update

Our top priority—the health and safety of our staff, guests and local community—remains at the forefront for us and, with this in mind, we are suspending all resort operations (including uphill travel) from March 15-22, 2020. We will continue to monitor the dynamic COVID-19 situation and reassess our approach for the rest of the season during this timeframe .

Suspending our operations is an important step for us to take in support of the nation’s efforts to limit the spread and risks associated with COVID-19. This is a dynamic situation and we continue to believe outdoor mountain recreation provides a meaningful escape to nature, which is what made this a difficult decision but this is the right thing to do.

Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.

From those of us at Mt. Bachelor who love to live the adventure lifestyle, to those of you who share our passion, we sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to Mt. Bachelor as circumstances improve.


March 13, 2020 Update

As you are likely following the COVID-19 news we want to provide you with an update on our course of action. We are monitoring the dynamic situation and will continue to follow the advice and guidance of federal and state officials and health agencies.

We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our staff and guests. We are doing so because it is our foundational belief that it is beneficial for the soul to live and enjoy the adventure lifestyle—and this is particularly the case in times like this, when anxiety and stress are high.

There are many ways skiing and riding can be enjoyed while we simultaneously implement a number of actions to protect the health and well-being of our guests, employees, and community. We continue to strictly reinforce our sanitation practices throughout the resort, including such things as regular and thorough cleaning in common areas, including surfaces and items that are most likely to be touched frequently, hand sanitizing stations in common areas, and more frequent and visible reminders for guests and employees to help us keep our community safe by proper and frequent hand washing and staying home if not feeling well.

Mt. Bachelor operations and services are currently all available and we plan to maintain operations through the spring. So that we may do so, we are taking a number of actions to limit potential risks. These actions include:

  • Our Lodge Services Team has been and will continue to do additional deep cleaning on touchable surfaces throughout the day in all lodges and staff buildings
  • Last Thursday, Mt. Bachelor proactively closed daycare for a one day deep clean of all surfaces and to sanitize all toys
  • Food & Beverage has eliminated “self-service” and “buffet service” and is positioning sanitizing stations within food courts and entrances to restaurants
  • Ongoing reminders in F&B from managers and peer-to-peer on best practices regarding hand washing, wearing service gloves and frequent cleaning of hard surfaces in their work areas
  • We have increased our Center for Disease Control signage around the resort that encourages basic hygiene, such as best practices for washing hands and covering your cough
  • Single-use cups have been placed at water stations for guest use
  • Staff meetings are being conducted outside, soaking up the fresh mountain air and creating social distancing while maintaining necessary safety and daily briefings
  • Gravity School will be cleaning hard surfaces every two hours and limiting touching of water and hot cocoa filling stations

Additional actions include cancelling all events through the end of March that would bring large numbers of people together. Stay tuned to our  Event Calendar  for ongoing updates on future events. The following events have been cancelled: Cascade Crest Nordic Ski Race, 10 Barrel Locals Only at Skyliner Lift, Oregon Adaptive Sports Ski-For-All, MBSEF Mini World Cup, SheJumps Jr. Ski Patrol and Subaru WinterFest.

We understand that travel plans may need to be adjusted, so we have eased our cancellation and booking policies. Please contact us if you need to shift your plans or if you are interested in booking for the summer with enhanced flexibility to make changes without penalty down the road.

We take this situation seriously and we are doing everything we can to maintain our operations so that you may enjoy more great days out on the mountain, doing what you love with those you love. Please stay tuned to this page for further updates as this is an extremely dynamic situation.


For the most up to date information, visitors and locals alike may also want to sign up to receive emergency alerts and other information through Deschutes County Public Health Department or directly through the Oregon Health Authority.