COVID-19 Public Notice
In the event of an emergency, we will provide information to our guests whenever possible on this page. Please consult local authorities for the most up to date information regarding any emergency situations.
March 30, 2020 Update
COVID-19 is impacting each one of us in different and personal ways, and we extend our gratitude and appreciation to our community for each individual effort to slow the spread, and in particular to the healthcare workers for their role on the front lines. We believe right now the #1 thing we can do to slow the spread and flatten the curve is Stay Safe and Stay Home.
Mt. Bachelor’s effort to slow the spread of COVID-19 first meant a temporary suspension of operations which, with the escalating seriousness of the public health crisis, ultimately resulted in our indefinite suspension of operations beyond March 22, 2020. Our goal remains to reopen this spring, of which we’re still performing essential work to ensure that our resort facilities are put into a proper condition for an extended suspension of operations, while preserving the best opportunity for a return to spring operations as soon as the regulatory environment allows.
While we’ve been focused on doing what we can to support our staff and community, please know we’ve not lost sight of our loyal passholders and guests. Though our 2019/20 resort operations are suspended for now, our desire to retain your trust, loyalty and connection with Mt. Bachelor is stronger than ever. Our Central Reservations team has been working around the clock to answer questions and handle requests for refunds from guests who have pre-purchased date-specific products and services that clearly will not be redeemed during our closure period. Thank you for your patience as they are receiving an unprecedented text and email volume with unique questions.
We have of course also been carefully considering how to address season and multi-day passes in a way that expresses our appreciation to all Mt. Bachelor passholders. Our goal is to have a plan regarding this season by early May, at the same time we announce our winter 20/21 season product information. Also, so our community can focus on more immediate needs, we have already decided to extend the deadline for our lowest pricing until June 30, 2020.
We deeply appreciate your loyalty and patience as we navigate these uncharted waters with a focus on solving the dynamic, real-time challenges COVID-19 presents to our beloved resort day-to-day. Please continue to be safe and well and stay tuned for future updates.
Mt. Bachelor Uphill Policy — MARCH 26, 2020
Mt. Bachelor’s uphill travel policy has been an ongoing question within the alpine touring community of Central OR. Uphill travel on Mt. Bachelor is CLOSED until further notice. Mt. Bachelor also does not allow private snowmobiling in our permit area at any time Mt. Bachelor operates on public land under a special use permit issued and administered by the United States Forest Service. Under this permit Mt. Bachelor maintains the authority to control access to all land within the permit area, up to, and including a complete closure. Any violation of this closure amounts to trespassing and will be in reported to local law enforcement agencies.
For anyone wondering more on “Why” we don’t open our lots and our resorts:
- Governor Brown’s executive order has outlined no gatherings of 25 or more, and closure of non-essential businesses. Opening our gates and mountain would be in violation of this state executive order.
- Our #1 priority is the safety of our staff and guests. We are doing maintenance work on the mountain essential to ensure our return to operations as soon as this situation subsides meaning that there is equipment – like snowcats and snowmobiles – doing essential work.
- Suspended resort operations is not like an end of season closure. There are hazards, both natural and operational, including avalanche danger, that are not being managed and which are very different at this time of year than our shoulder seasons when we do allow uphill travel. Please do not be the reason that Mt Bachelor staff, Forest Service Law Enforcement, or our already stretched emergency services personnel are put at risk.
Like you, we want to be out recreating. But we aren’t. COVID-19 is bigger than Mt. Bachelor, Bend and our beloved state of OR. Please do your part each day to think bigger about our greater community and resources. Stay home, stay safe and slow the spread of COVID-19 so we can all be out doing what we love sooner rather than later. We are giving all reopening scenarios our daily consideration and IF we can find a solution that properly balances staff safety, skier safety, resort liability and the regulatory environment while providing a valuable service to our snow-loving community, you will be the first to know.
March 20, 2020 Update
We have continued to monitor the dynamic and unprecedented COVID-19 public health crisis and, as a result of the unfolding events surrounding it, our team has made the determination to extend the suspension of our resort operations. This means we are closed for now but, while we cannot underestimate the extreme fluidity of our current situation, our goal is to reopen as soon as we can.
With this announcement, we are also canceling all winter / spring Mt. Bachelor events. We were all looking forward to delivering memorable experiences through our Sunchaser Spring events, including the 10 Barrel Hella Big Air, Subaru Winterfest, Big Wave Challenge, and of course hosting the second annual RendezVan festival. These events will be back next season, and we can confirm that the Woodward Peace Park Championships will take place at Mt. Bachelor in spring 2021.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team can be reached via text at 541-382-1709 or email at firstname.lastname@example.org with questions and changes. With the cancellation of RendezVan 2020, all RendezVan RV and camping reservations will be refunded within seven days and no further action is needed. We anticipate heavy activity over the next several days and appreciate your patience as we work hard to respond to all inquiries.
We continue to share the same belief as many of you – that spending time in the mountains, enjoying nature and the outdoors is important to leading a fulfilling life, and this is why we will continue to monitor the situation with the hope of being able to resume operations when the COVID-19 threat subsides.
We realize this decision will be disappointing to many, but this is a serious public health crisis and closing our operations for now is the best thing we can do to help stop the spread of COVID-19. During this time, we encourage everyone to do their part to enable social distancing, an important step to mitigate the risks associated with COVID-19.
Our ultimate goal is for us all to have a healthy return to the mountains, to ski, ride, bike and play after this situation improves. We thank you for your patience and understanding in this situation. Please stay safe so that we may enjoy more days adventuring and doing what we love with those we love for many years to come.
We will continue to keep our conditions page and Mt. Bachelor’s COVID-19 Public Notice Page with updates.
March 15, 2020 Update
It’s a new day, yet we awake with many questions in these dynamic times. We at Mt. Bachelor are skiers and snowboarders at heart, we are members of our vibrant community and we understand how this impacts our staff, and our community and visitors from afar. This decision was not made lightly. Our team is the lifeblood of Mt. Bachelor and that is why all of our scheduled employees, both seasonal and year-round, will be paid their scheduled regular hours / rate now through March 22, without needing to use any vacation or sick time. During this time, certain employees will be on resort or working remotely for specific operations and resort needs. All staff received this news first via internal emails or calls from managers / directors prior to sharing externally with guests and through our external communication channels.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.
Uphill travel has been closed until further notice. The short answer on “why” is safety for our staff and guests. Things are changing fast for us right now. We are still going to have safety and control work and equipment like snowcats and snowmobiles that will be active around the mountain. This is not like a planned end of season closure. We have a lot of things to work through and take care of and we would very much appreciate everyone’s cooperation by observing the full closure until the situation is clearer.
We appreciate working together as a community and we’ll get through this together and stronger.
March 14, 2020 Update
Our top priority—the health and safety of our staff, guests and local community—remains at the forefront for us and, with this in mind, we are suspending all resort operations (including uphill travel) from March 15-22, 2020. We will continue to monitor the dynamic COVID-19 situation and reassess our approach for the rest of the season during this timeframe.
Suspending our operations is an important step for us to take in support of the nation’s efforts to limit the spread and risks associated with COVID-19. This is a dynamic situation and we continue to believe outdoor mountain recreation provides a meaningful escape to nature, which is what made this a difficult decision but this is the right thing to do.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
From those of us at Mt. Bachelor who love to live the adventure lifestyle, to those of you who share our passion, we sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to Mt. Bachelor as circumstances improve.
March 13, 2020 Update
As you are likely following the COVID-19 news we want to provide you with an update on our course of action. We are monitoring the dynamic situation and will continue to follow the advice and guidance of federal and state officials and health agencies.
We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our staff and guests. We are doing so because it is our foundational belief that it is beneficial for the soul to live and enjoy the adventure lifestyle—and this is particularly the case in times like this, when anxiety and stress are high.
There are many ways skiing and riding can be enjoyed while we simultaneously implement a number of actions to protect the health and well-being of our guests, employees, and community. We continue to strictly reinforce our sanitation practices throughout the resort, including such things as regular and thorough cleaning in common areas, including surfaces and items that are most likely to be touched frequently, hand sanitizing stations in common areas, and more frequent and visible reminders for guests and employees to help us keep our community safe by proper and frequent hand washing and staying home if not feeling well.
Mt. Bachelor operations and services are currently all available and we plan to maintain operations through the spring. So that we may do so, we are taking a number of actions to limit potential risks. These actions include:
- Our Lodge Services Team has been and will continue to do additional deep cleaning on touchable surfaces throughout the day in all lodges and staff buildings
- Last Thursday, Mt. Bachelor proactively closed daycare for a one day deep clean of all surfaces and to sanitize all toys
- Food & Beverage has eliminated “self-service” and “buffet service” and is positioning sanitizing stations within food courts and entrances to restaurants
- Ongoing reminders in F&B from managers and peer-to-peer on best practices regarding hand washing, wearing service gloves and frequent cleaning of hard surfaces in their work areas
- We have increased our Center for Disease Control signage around the resort that encourages basic hygiene, such as best practices for washing hands and covering your cough
- Single-use cups have been placed at water stations for guest use
- Staff meetings are being conducted outside, soaking up the fresh mountain air and creating social distancing while maintaining necessary safety and daily briefings
- Gravity School will be cleaning hard surfaces every two hours and limiting touching of water and hot cocoa filling stations
Additional actions include cancelling all events through the end of March that would bring large numbers of people together. Stay tuned to our Event Calendar for ongoing updates on future events.The following events have been cancelled: Cascade Crest Nordic Ski Race, 10 Barrel Locals Only at Skyliner Lift, Oregon Adaptive Sports Ski-For-All, MBSEF Mini World Cup, SheJumps Jr. Ski Patrol and Subaru WinterFest.
We understand that travel plans may need to be adjusted, so we have eased our cancellation and booking policies. Please contact us if you need to shift your plans or if you are interested in booking for the summer with enhanced flexibility to make changes without penalty down the road.
We take this situation seriously and we are doing everything we can to maintain our operations so that you may enjoy more great days out on the mountain, doing what you love with those you love. Please stay tuned to this page for further updates as this is an extremely dynamic situation.
For the most up to date information, visitors and locals alike may also want to sign up to receive emergency alerts and other information through Deschutes County Public Health Department or directly through the Oregon Health Authority.