Season Pass FAQs
Picking Up Your Season Pass
Did you know that you can use the same OnePass media card you have from last year? Read below to learn more. You can always contact us to see if your pass is active. The preferred contact methods:
- Text us at 541-382-1709 or e-mail us at email@example.com . Include your first name, last name, date-of-birth and the number on your OnePass card. We will reply during our normal phone hours of 8:00 a.m. to 6:00 p.m.
- Call us at 541-382-1709. Phone hours are 8:00 a.m. to 6:00 p.m.
If you need a new season pass or need to sign a waiver or want to be sure your current season pass will work on your first day please stop in at our Bend Office at 531 SW 13th Street any day between 10:00 a.m. and 6:00 p.m. Please note that this office will be closed October 20. We will make sure you are good to go for that first powder day. Also, check our Events Calendar, as visiting us at one of the scheduled Pass Sale or Pass Pickup parties may be more convenient for you.
Our full service Pass Office at the Mountain Gateway Sales Center will be open every day from 8:30 a.m. to 4:00 p.m. once we are open for the season. Please do not wait until opening day or the first powder day to get your pass.
Those of you from out of town and who stay in Sunriver while visiting Mt. Bachelor should be aware that we have a store in the Sunriver Village Mall. While we generally do not print picture passes we can help many of our guests avoid the ticket line. Hours of operation will be published soon. We will be doing an early pass pick up in Sunriver on October 20, Noon to 6:00 p.m., and October 21, 3:00 to 6:00 p.m.
This may be your first interaction with Mt. Bachelor's new online store, which launched last winter. Previous logins and passwords from the old online store will not work on the new store. While creating an account on the new store is not required, we strongly recommend that you create an account before you make a purchase. Have your season pass or OnePass card number handy (for everyone you're purchasing for); this will greatly speed-up the process, reduce the amount of information you need to enter, and "reactivate" those cards so you can take them direct-to-lift.
And if you're a new customer, the system will automatically create a new guest record for you. You can get your picture taken and pick up your new season pass prior to the start of the winter season on the dates and at the locations listed in the "Picking Up Your New Season Pass" section of this FAQ.
Visit https://shop.mtbachelor.com/login to create and login to a new store account.
If you want to buy passes for multiple people in one transaction online, you can do that! But you'll need to assign each pass to a specific individual. This means you'll need to know each individual's first name, last name and birthdate. You'll also need to confirm that you're legally allowed to sign the online Express Assumption of Risks and Season Pass Agreement forms on behalf of everyone you're purchasing for.
Additionally, if the other individuals you're purchasing for have a OnePass card, you'll want to enter their OnePass card number during the purchase process. This will ensure that their existing guest profile gets updated with this new purchase information, allowing for a "reactivated" card and allowing for direct-to-lift access on the first day of the season.
Upon reviewing the Express Assumption of Risks (EAR) document when buying a pass online, there will be two boxes at the bottom where you must type information. In the first box, you should type the name of the person authorized to sign the document. This person is considered the "signee". Type the signee's name in that top box. For example, a person named John Smith would type: JOHN SMITH
Then, in the second (bottom) box, you should type: I AGREE
If you are buying a pass for another legal adult: Please do not sign the document on behalf of that person. The other adult you're buying for must sign his/her own name at a later time before he/she can activate his/her pass.
If you are buying a pass for a minor in addition to buying an adult or senior pass for yourself: Sign the EAR by typing your name (the "signee") into the top box on behalf of the minor (assuming you have legal authority to do so).
We apologize, but there is not a payment plan option for season passes in 2019-20. We are working on a technology solution that will allow us more flexibility and reliability in offering payment plan options in the future, but for 2019-20, there will not be a payment option available through Mt. Bachelor.
Customers certainly have the option to purchase a season pass via credit card and pay the credit card balance in installments if desired. Most individuals who pay-off their credit card purchase of a season pass within three months will end up paying less in credit card finance charges than the $20 payment plan fee that Mt. Bachelor used to charge for the payment plan option.
Congratulations on completing SKI OR RIDE IN 5! If you just finished the program last winter, then you're eligible for a 50% discount on a Full Season Pass for the upcoming 2019-20 winter season. And if you completed SKI OR RIDE IN 5 during the 2017-18 winter season and had a Full Season Pass last winter, then you're eligible for a 25% discount on this winter's pass.
To get a pass for this winter at your discounted price, you'll need to give us a call at 541-382-1709 or visit us at our Sun Country Tours location on SW Century Drive in Bend. Unfortunately we cannot sell you a discounted pass online; the purchase must be over the phone or in-person.
Remember to call us or stop by before September 30 to get the best deal. Season Pass prices increase on October 1, and although your discount eligibility will remain active after that date, our lowest prices are offered in September.
There are NO REFUNDS on season passes - even if the season pass is never picked up or used. Unused passes have no value and cannot be rolled-over into the next season.
The only exception to the NO REFUND policy is for those who opt to purchase Pass Refund Protection. Mt. Bachelor offers this voluntary, opt-in program to help you protect your investment. By purchasing Pass Refund Protection for $39, you have the ability to receive all or a portion of the cost of your pass if you are unable to begin or finish the 2019-20 winter season in the event of documented injury/illness, pregnancy, relocation (some restrictions apply) or military deployment. Read the complete Pass Refund Protection Policy here.
If you opt not to purchase Pass Refund Protection, please understand and accept that we will not consider your circumstances, regarless of reason, and your refund request will automatically be declined.
Yes! While creating an account on the new store is not required, we strongly recommend that you create an account before you make a purchase. Have your most recent season pass or OnePass card number handy (for everyone you're purchasing for); this will greatly speed-up the process, reduce the amount of information you need to enter, and "reactivate" those cards so you can take them direct-to-lift.
If you have more than one OnePass media card in your possession, however, then give us a call at 541-382-1709 and we can tell you which card is the active one.
If you would like a new picture for 2019-20, then you can stop by the mountain when it's open or at our Sun Country Tours location on SW Century Drive at your convenience.
POST-PURCHASE TIP: Take a look at the e-mail confirmation letter you received following your season pass purchase. There will be a bar code and a "MTB..." number displayed next to each customer's name in the letter. If the alpha-numeric (letter and number) code printed near the bar code exactly matches the code that is printed on the OnePass media card you have in your possession, then your OnePass is active and loaded with your season pass product... and you can go direct-to-lift on your first day of skiing/snowboarding. If the codes do not match, then you'll need to come see us before your pass will work at the lifts.
All prices and dates are subject to change. All products are non-transferable and non refundable, even if the pass is never used or picked-up, except as permitted under the Season Pass Refund Protection Plan. Passholder's age on January 1, 2020 will determine eligibility for age-restricted passes. Mt. Bachelor, at its sole discretion, will determine the length of the winter season & the operating schedule. The planned winter season, from late November through May, is subject to change. All lift ticket & season pass products will expire after the winter season closing date. A pass is to be used by the official passholder only. Mt. Bachelor will be vigilantly on the lookout for cases of pass fraud in order to protect the investment of the vast majority of law-abiding passholders. Penalties, including fines, season-long or lifetime Mt. Bachelor access bans, and/or criminal charges will be assessed to both the fraudulent user and the consenting passholder.
What do I need to bring with me to get my season pass? - Photo identification is required with proof of age; passes will not be issued without one. Children under 18 will need to be accompanied by their legal guardian if they have not yet read and electronically signed the agreement terms on the eStore. We also require a birth certificate to issue the 5 and under pass.
Can I wear my crazy cool wig/hat/fake teeth/sunglasses in my pass picture? - Pass photos are intended for identification purposes so you will be kindly asked to remove your hat, sun glasses, and any witty costumes prior to your pass photo. Your cooperation is appreciated!
Do I have to get my picture and pass before September 30 in order to get the good deal? - No, you just need to purchase by 11:59 p.m. on September 30. But we strongly recommend that you get your picture taken and pick up your pass before you visit the mountain on your first day of the winter season.
Can I get my picture taken at the mountain? - Yes, once the winter ski & snowboard season begins. But be prepared for a lengthy lines at the Sales Center during the first couple weeks of the season.
Due to the changing ski industry business landscape during the past several months, Mt. Bachelor is unable to enter into any agreements with other ski areas regarding reciprocal season pass holder free skiing benefits for the 2019-20 winter season. We are optimistic that this changing landscape will ultimately result in future benefits. Regardless, a Mt. Bachelor season pass offers tremendous value, given the size of the mountain, the variety of terrain and the length of our winter season, all of which are top-10 in North America. A Full Season Pass allows for an opportunity to ski or ride more than 180 days and pays for itself after the 10th visit.
Internal to Mt. Bachelor, these special offers are available to Mt. Bachelor season pass holders:
Season Pass Perks - Mt. Bachelor's Full Season Pass holders receive special offers each month, including invitations to exclusive opportunities and discounts on Mt. Bachelor products and services. See examples from previous months
Mt. Bachelor Shuttle Season Pass Leave the driving to us! - The Mt. Bachelor Shuttle Season Pass will be available for purchase on the e-store at the same time you purchase your Winter Season Pass. The Shuttle Pass will be on a separate pass ID card, so you will have to stop by the Season Pass Office in town or the Mountain Gateway Sales & Service Center at the mountain (once the winter season begins) to pick up your Shuttle Pass.
Ski/Board/Boot Storage Valet - Located upstairs in the Mountain Gateway building at West Village, you can store your skis or snowboard AND one pair of boots just steps away from the Pine Marten Express! Reserve a slot for one pair of skis or a snowboard along with one pair of boots on our drying system. There is a very limited quantity of Valet slots available.
Can I share my 12 days with my friends? - No. The 12 Day Pass is non-transferable.
Are there blackout dates? - Yes. December 26, 2019 through December 31, 2019 and February 15-16, 2020.
Is the 12 Day Pass valid on Saturdays? - Yes, with the exception of the blackout dates listed above.
How do I get my FREE BONUS DAY? - This year, we're giving every 12 Day Pass purchaser the opportunity to earn a FREE BONUS DAY. Simply visit Mt. Bachelor and use your 12 Day Pass at least once on or before December 20, 2019, and we'll credit your account with a FREE BONUS DAY! (You can head straight to the lift to get your FREE BONUS DAY on your 13th day, after you use all 12 of your days.)
About the 4 Day Pass
When is the 4 Day Pass offered for sale? - The 4 Day Pass is offered for sale only during September. Depending on circumstances, the 4 Day Pass may be re-released during a limited-time sale later in the winter. There is no guarantee of this, however.
Can I share my 4 days with my friends/family? - No. The 4 Day Pass is a direct-to-lift pass that is non-transferable and is assigned to one person. A picture is taken only for validation on the overhead gate monitor.
Are there blackout dates? - Yes. December 26, 2019 through December 31, 2019 and February 15-16, 2020.
Is the 4 Day Pass valid every day of the week? - Yes, with the exception of the blackout dates listed above.
Can I buy two 4 Day Passes? Or can I buy a 4 Day Pass and a 12 Day Pass? - No. It is Mt. Bachelor's policy that you may only purchase one pass product at a time and must "use" all of the days on your 4 Day or 12 Day Pass before another pass can be purchased. During the September sales period, Mt. Bachelor offers several pass products at varying price points and usage limits. We invite you to review the options and select the one pass product that best balances your available skiing/boarding time with your personal budget.
How do I get my FREE BONUS DAY? - Again this year, we're giving every 4 Day Pass purchaser the opportunity to earn a FREE BONUS DAY. Simply visit Mt. Bachelor and use your 4 Day Pass at least once on or before December 20, 2019, and we'll credit your account with a FREE BONUS DAY! (You can head straight to the lift to use your FREE BONUS DAY after you use the initial four days).
Can I get a full or partial refund for my 4 Day Pass if I never use it? - No. The 4 Day Pass is is a deeply-discounted product that is non-refundable - even if the 4 Day Pass is never used or picked-up. The 4 Day Pass is also not eligible for Pass Refund Protection.
What are the 4 Day Pass Agreement Terms? - Every Mt. Bachelor 4 Day Passholder, as a condition of purchase/usage, understands and accepts that: The 4 Day Pass is non-transferable and is assigned to one person, valid for four days of use (holiday periods excluded) during the 2019-2020 winter season. Mt. Bachelor, at its sole discretion, will determine the length of the winter season & the operating schedule. The planned winter season, from late November through May, is subject to change. All 4 Day Passes will expire after the winter season closing date. Any unused days will expire at that time as well. The 4 Day Pass is not valid for use during select holiday blackout periods. All 4 Day Pass sales are final. No refunds due to length of season, or for any other reason including medical emergencies and injuries, whether the pass is picked up on not. The 4 Day Pass is to be used by the official passholder only. Mt. Bachelor will be vigilantly on the lookout for cases of pass fraud in order to protect the investment of the vast majority of law-abiding passholders. Penalties, including fines, season-long or lifetime Mt. Bachelor access bans, and/or criminal charges will be assessed to both the fraudulent user and the consenting passholder.
Season Passes will be sold throughout the fall and winter. However, the best prices and lowest rates will be offered through September 30. The deadline for purchasing a season pass at the lowest pre-season rates will be 11:59 p.m. on Monday, September 30.
Can I buy over the phone?
Yes, but we'd like to encourage you to buy online if at all possible. Anyone purchasing via phone will need to electronically "sign" the Agreement Terms of the pass before the pass can be printed.Will there be buddy tickets or any mid-season ticket discount benefits for Season Passholders this season?
Some limited-time offers will be made to season passholders throughout the season. Details to be announced.When will the Nordic Season Pass go on sale?
Nordic passes will be on sale on the same schedule as the Alpine passes.
Is there a "non-holiday" pass?
No. The 12-day Pass, Midweek Season Pass or Full Season Pass are your options.
I am trying to get the online store to work for me, but am having trouble. What should I do?
Give us a call at 541-382-1709 between 8:00 a.m. and 6:00 p.m. One of our Reservations team members can assist you with your pass purchase.
Can I use my Mt. Bachelor Gift Card towards my Season Pass purchase?
Yes! Give us a call at 541-382-1709 and we can apply your Gift Card (or stored value) towards the purchase of a pass. At this time, that capability is not available online.
Is there a military discount?
Not on season pass products, but there is an active duty military discount on single day lifts tickets.
Is there a spouse or family discount?
No. Season passes are all individually-priced. Mt. Bachelor strives to make skiing and snowboarding as affordable as possible for families by pricing the Youth, Teen and Young Adult Season Passes significantly below other comparable resorts' prices for those age groups.
Can I buy a season pass for other people?
You can purchase a pass for yourself and for your dependents online. You may not purchase a pass for a non-dependent online, since the online process requires an electronic signature from the pass holder for the Express Assumption of Risks agreement. If you need to purchase a pass for someone other than your own dependent(s), then please call us at 541-382-1709 between 8:00 a.m. and 6:00 p.m. We will process the sale over the phone, but the pass holder will need to electronically "sign" the Agreement Terms of the pass before the pass can be printed or picked up.
I have a voucher, how do I use this to get my season pass?
Please call us at 541-382-1709 in order to redeem your voucher.
My birthday is in [August, September, October, November, December], what pass do I purchase?
You qualify for the season pass product based on your age as of January 1, 2020