COVID-19 Public Notice
In the event of an emergency, we will provide information to our guests whenever possible on this page. Please consult local authorities for the most up to date information regarding any emergency situations.
Reopening Limited Operations Information
Mt. Bachelor is thrilled to offer existing 2019/20 passholders (Outplay 365, Season, Midweek, 12-Day and 4-Day passholders) the opportunity to close down the season with some final spring turns. This limited-access opening will conclude our downhill season and on May 25, Mt. Bachelor will open for uphill travel.
Thank you for your patience in this complex and unprecedented COVID-19 environment. In working with the Governor’s office and with local and state health officials, we’ve developed an operations plan that allows Mt. Bachelor to balance the complexities resulting from COVID-19 and our desire to bring skiing recreation back to our passholder community. So, how does this all work?
What To Expect
What to expect when skiing and riding Mt. Bachelor during 5/16 - 5/24 limited operations. We’re thrilled to open for passholders, but want everyone to be aware of new protocol and policies are in place to maintain safety and physical distancing guidelines. Personal and skier responsibilities are the core actions required to successfully maintain limited spring operations. Guests are expected to adhere to all guidelines set in place by Mt. Bachelor or will be asked to leave the resort and risk future pass suspension or issuance of a Notice of Exclusion / Trespass. We ask that everyone Be Kind, Be Smart and Be Respectful. See ya on the snow!
Advance Reservations are required for all guests to ski at Mt. Bachelor. Passholders will have the ability to make an online only reservation 36 hours in advance (6:00 p.m.) to book up to two skiers “spots” of the 500 available each day. Reservations can be made online HERE, from a link on the Mt. Bachelor website (upper blue navigation bar), or by clicking the orange button below. We do expect reservations to fill up quickly each day with limited numbers available. We are allowing a max of two reservations per transaction and reservations will reopen each day at 6:00 p.m..
Check-in will happen in the Skyliner Parking Lot. Guests will enter our traditional exit and file into the Skyliner Parking Lot in a reverse fashion. There will be signs to identify “Passholder Check-In”. Upon arrival, guests are to remain in cars and will be held until 8:15am before filing into the parking lot. Guests will park in the upper and middle Sunrise parking lots and will be directed to park with a safe distance between cars. Guests are expected to practice physical distancing at all times. No tailgating — No Exceptions. Parking lots will close at 2:30pm and gates locked each day.
We’re pleased to offer 1000 acres of skiing and riding for 500 passholders each day. Two quad chairlifts, Sunrise and Summit, will be open for passholders. Guests should be able to ski off Summit, Cow’s Face and utilize the Summit Crossover and Sunrise Getback for maximum skiing acreage. If Summit is not able to open due to weather, Mt. Bachelor may open Rainbow chairlift or will close resort operations is weather creates a restricted operating footprint. Weather always plays a significant factor in operating, and spring terrain footprint subject to change based on weather conditions. Please stay tuned to the Mt. Bachelor Conditions Page for updates
Lift mazes will be designed so no guests will be side-by-side with other guests but rather in a single file lane, using the ski / snowboard halo to create physical distancing. No more than two guests on the quad chairlift - no exceptions. Guests are welcome to ride solo on the chairlift. Guests are expected to load / unload without assistance and are required to wear face masks (or balaclava) and gloves while loading lifts, riding lifts and unloading lifts.
No food and beverage will be available for guests. Restrooms will be the only services offered, and hand washing available inside bathrooms and at four washing stations outside. While the state Outdoor Recreation guideline is that restrooms be cleaned twice daily, Mt. Bachelor will clean guest restrooms hourly.
SAFETY — Our #1 Priority
The safety of our staff, guests, and community - continues to be our guiding principle in developing a thoughtful and well informed operations plan. In working with the Governor’s office and local and state health officials, our plan balances the complexities stemming from COVID-19 and our desire to bring winter recreation back to our passholder community.
Mt. Bachelor has created multiple return to work and physical distancing policies in response to revised safety protocols. All staff will “check-in” at WVL gate, while in vehicles, before work each day. Check-in consists of a health screening, opportunities to share any policy and best practice changes, and confirm staff has required mask(s) for work. Ski Patrol has been trained on use of N95 masks if needed in guest care / interaction. Mt. Bachelor has also purchased Blackstrap masks for all employees.
The following policy updates have been put in place to maximize guest safety. Ample on-resort signage to educate and build awareness of new policies and expectations. Restrooms will be directional and will be cleaned hourly by Lodge Services. Modified operations allows up to 500 guests to pre-book skiing on resort to promote physical distancing. A maximum of 2 guests will be loaded per chairlift - no exceptions. If a guest prefers to ride alone they are welcome to do so. We have discussed ADA best practices with OAS and will implement for ADA guests. Guests are expected to load / unload without assistance and are required to wear masks and gloves while loading / riding and / unloading the lift. Ski Patrol will deploy N95 masks when caring for guests who are unresponsive / unreliable to conduct pre-contact screening. No tailgating in the parking lots, no congregating is allowed - no exceptions. Mt. Bachelor is in ongoing communication with City of Bend, Deschutes County and Bend Fire with our reopening plans.
To help assure the safety of our community, Mt. Bachelor will pre-screen employees each day when they check-in for work. Guests are expected to help enforce physical distancing and show zero tolerance for guests not demonstrating best practices to keep themselves and others safe. Mt. Bachelor will assess operations ongoing and will shut operations (earlier) mid-day, if needed, if community safety is at risk. If the COVID-19 situation in Deschutes County changes over the course of this nine day operating period Mt. Bachelor will consider changing or stopping (ceasing) operating plans.
Personal Responsibility is critical in the success of reopening Oregon. Personal responsibility was a critical factor in Oregon’s success in flattening the curve and it will continue to be important to maintain our health and safety. Personal and skier responsibility are core actions needed to successfully maintain operations over Mt. Bachelor’s limited spring operating timeline to mark the end of the 2019/20 winter season.
Guests are expected to bring their own food & beverages as all services will be closed with the exception of bathrooms which will be cleaned hourly. The State of Oregon outdoor recreation guidelines suggest bringing your own toilet paper, sanitizer and any and all personal hygiene products that will make you most comfortable.
Take personal responsibility for yourself and know your actions impact those around you. Whether that be other skiers with a friendly, “Passing on the Left” or not stopping in pathways of others, in Governor Brown’s words, “Be Kind and Be Smart.” We are all in this together - now just 6 feet apart!
We ♥ our Passholders!
Thank you for being a loyal Mt. Bachelor passholder! We’re a community of adventurers and we’re thrilled to start another as we reopen operations for a grand finale of snow sliding fun. As we embark on this chapter, please remember that your safety, along with and the safety of our staff, and community have long been at the forefront of all decisions leading up to this point. We appreciate your support as all adjust to the new normal in the COVID-19 landscape. We hope to see you on snow this next stretch and if not, we look forward to adventures ahead together.
Limited Operations FAQ
Mt. Bachelor’s planned operating hours are 8:30 a.m. to 1:30 p.m. each scheduled opening day. Hours of operations are subject to change based weather, any guiding changes from Governor Brown and Deschutes County on the phased reopening and guidelines around Outdoor Recreation in the state of Oregon. Personal responsibility and guest behaviour will be evaluated ongoing and resort is subject to closure, if needed.
Reservations will open up 24 hours in advance of the guest ski days, daily at at 6:00 p.m. each evening. Reservations can be made online only from a link on the Mt. Bachelor homepage (top right). BOOKMARK LINK HERE We do expect reservations to fill up quickly each day with limited numbers available. We are allowing a max of two reservations per transaction and reservations will reopen each day at 6:00 p.m.
Existing 2019/20 passholders who carry a 4-Day, 12-Day, Midweek, Season or Outplay 365 pass are able to make a reservation to ski / snowboard. Mt. Bachelor will not be selling single day tickets. Spring passes that were fully refunded are not available for skiing. 4-Day and 12-Day passholders must have active days left on their passes for use.
Yes, all 2019/20 season passes are still active and available for use. Mt. Bachelor’s voucher program, as part of the Passholder Promise, was one effort to demonstrate our ongoing appreciation of our passholders and guests. These passes are still active through the end of the 2019/20 winter season.
Yes, Midweek Pass is eligible for skiing all nine day of limited spring operations.
Mt. Bachelor will not be selling single day lift tickets for spring skiing. We are significantly limiting the number of skiers on the mountain to 500 guests, an option for existing 2019/20 passholders who had their season unexpectedly cut short due to COVID-19. We also want to support our community and not encourage out-of-town guests to visit Bend to ski at Mt. Bachelor.
Mt. Bachelor has created multiple new return to work and physical distancing policies clearly outlining safety protocol. All staff will “check-in” at WVL gate, while in the car, before work each day. Check-in consists of a daily health screening and an opportunity to share any policy and best practice changes, and confirm staff has required masks for work. Ski Patrol has been trained on use of N95 masks, if needed to deploy for guest care. Mt. Bachelor has purchased Blackstrap masks for all employees.
The following policy and practice updates have been put in place to maximize guest safety.
- Communications and Signage: Ample on-resort signage to educate and build awareness of new policies and expectations. In advance of opening, Mt. Bachelor has reviewed operating plans with the Forest Service, Deschutes County Commissioners and City of Bend officials. Mt. Bachelor is in ongoing communication with community partners with our reopening plans.
- Restrooms: Outdoor Recreation Guidelines require cleaning twice daily, Mt. Bachelor will be directional and will be cleaned hourly by Lodge Services.
- Operational Changes Modified operations allows 500 guests to pre-book skiing on resort to foster physical distancing. Maximum of 2 guests will be loaded per chairlift - no exceptions. If a guest prefers to ride alone they are welcome to do so. We have discussed ADA best practices with OAS and will implement for ADA guests. Guests are expected to load / unload without assistance and are required to wear masks and gloves while loading / riding and / unloading the lift. No tailgating in the parking lots, no congregating is allowed - no exceptions.
- Ski Patrol Protocol : Ski Patrol will deploy N95 masks when caring for guests who are unresponsive / unreliable to conduct pre-contact screening.
Like passes, reservations are non-transferable.
Mt. Bachelor will be significantly limiting guest capacity to adhere to physical distancing policies. Each operating day, we are planning 500 passholders will be provided reservations to ski. No guest can make a reservation for more than two skiers to allow a wide range of passholders the opportunity to book a skiing reservation.
Mt. Bachelor will open the Skyliner parking lot from the normal exit at 7:30 a.m. for cars to begin lining up to be checked in. No cars will be allowed into the upper and middle Sunrise parking lots until 8:15 a.m. Lifts will be running so guests can park, head up to the lift, and load the chairlift.
No, vouchers and buddy tickets are not available for use for our end of season limited reopening. Skiing/ snowboarding is reopening for existing 2019/20 passholders (4-Day, 12-Day, Midweek, Season and Outplay 365) who had their season unexpectedly cut short.
An active pass is required to board all chairlifts. We will have limited pass services at the Sunrise Lodge ticketing window available for fixing problematic passes. There will be limited ticketing staff onsite so thank you in advance for your patience.
Significantly limiting our guests visitation to 500 guests per day we’d like to create the opportunity for existing 2019/20 passholders to have the best chance possible to come enjoy some spring skiing. Each day the reservation system resets and all 2019/20 passholders have the opportunity to book starting at 6:00 p.m.
As noted on the website, signage and other communication channels, guests will only be able to ride 2 guests per chairlift - no exceptions. Guests that would like to ride alone are welcome to do so. We want to avoid any chances of unplanned physical distancing and potential issues for lift line dispatch. Lift lines mazes will be organized in a single lane fashion to create physical distancing. We have discussed ADA best practices with OAS and will implement for ADA guests. All guests are expected to load / unload without assistance and are required to wear masks and gloves while loading / riding and / unloading the lift.
If your family is able to secure 4 or 5 bookings (no more than 2 per booking) family members are welcome to ski together. Lift Services will dispatch guests from single file lines with a max of two guests per chair - no exceptions. Maintaining a max of 2 guests ensures that no guest is in a position of not being able to physically distance on the chairlift. This also alleviates potential challenges of guests telling Dispatch they are “together” to load lifts in a quicker fashion.
Mt. Bachelor is not providing transportation at this time.
No, there will be no VIP passes available during this end of season spring skiing.
Valet and guest services will be in contact on options to pick up your valet gear prior to resort operations. Access to West Village Lodge will not be an option during resort options. Please contact email@example.com for any questions.
Introducing Woodward Mountain Park to Mt. Bachelor this 2019/20 season was a huge success and well received by the Mt. Bachelor community. Due to our limited footprint and modified operations we will not have features (rails, jumps, boxes) of any kind on trails during this limited operating period. Looking ahead to winter 20/21, we intend to open our Woodward Mountain Terrain Park across the resort.
Mt. Bachelor will have no food and beverage or lodge services open during operations, besides bathrooms.
Facemasks, eyewear and gloves are required while waiting in single lane lift mazes, loading, riding and unloading all chairlifts. Guests who do not adhere will be asked to leave the resort. Coverage not only creates a safe environment for each guest but for our staff and for other guests enjoying skiing and snowboarding. While the state Outdoor Recreation guideline is that restrooms be cleaned twice daily, Mt. Bachelor will clean guest restrooms hourly.
Uphill travel is currently restricted and will remain closed until we have ended winter ski season on Sunday, May 24.
Uphill travel will be allowed starting Monday, May 25. Uphill travel starting May 25 is open, and is unpatrolled and uncontrolled. Mt. Bachelor West Village gates will be closed and we will be preparing for summer operations on the mountain.
The Nordic Center will not open during this limited, modified operations schedule. The snow in the West Village base area has not held up during this suspended operations schedule and trails are not in a condition for Nordic skiing.
Gates open at 7:30am to ski – please do not line up on Cascades Lake Highway in advance of 7:30. Check-in will take place in the Skyliner Parking Lot before entering into the Sunrise Lots for parking. Please see the map below to show flow of “Check-In” each spring operational ski day. Note: If someone in a car does not have a reservation and others in that car have secured a reservation, the guest without a reservation will not be allowed entry access.
May 6, 2020 Update
Mt. Bachelor carefully continues to monitor COVID-19 and all associated local, state and federal guidance. As we have said from day one of suspended operations mid-March, our commitment remains to keeping our staff, guests and broader Bend community safe amidst this global pandemic. We will stay closely attuned to information from Governor Brown and Deschutes County regarding the phased reopening of Oregon and thoughtfully develop a responsible return to operation plan that balances the complexities resulting from COVID-19 with the shared desire to again welcome recreation at our beloved resort.
April 28, 2020 Update — Passholder Promise
We’ve got you covered. The “Passholder Promise” is our commitment to you, our loyal passholders. From extended purchasing windows and price freezes to payment plans and 100% refund options — Buy your pass with satisfaction and confidence. Learn more and enjoy best Pricing through July 15
April 15, 2020 Update
In response to the impact COVID-19 has had on the 2019/20 season, we announced today that we will issue 2019/20 season and multi-day passholders a voucher for use with any 2020/21 pass product. The voucher value is based on the type of product purchased for the 2019/20 season, whether the passholder purchased PRP and in multi-day products based on usage.
We are extremely appreciative of our passholders and guests. The vouchers are being offered in addition to Mt. Bachelor’s reimbursement of bookings impacted by COVID-19 such as pre-booked multi-day products, activities, lessons, rentals, Sunchaser Spring Passes and RendezVan RV and camping reservations, once resort suspension began on March 15.
Following the March 15, 2020 suspension of operations and March 20 indefinite suspension of operations, Mt. Bachelor has taken a number of actions in support of its staff, guests and community to help ensure the safety of all. These actions have included winding down critical on-mountain operations to essential staff only, transitioning our staff to work from home and safely socially distance, donating food to our staff, and partnering with Goggles for Docs and supplying over 550 new / used goggles - Personal Protective Eyewear (PPE) - to First Line Health Care Workers donated by Mt. Bachelor and the Bend community.
Season and multi-day passholder’s vouchers will be loaded into passholder accounts by April 28, 2020 and no action is required at this time. Vouchers are valid for use through May 31, 2021. All passholders will be able to redeem vouchers on 2020/21 season or multi-day pass products starting on April 28, when Mt. Bachelor will announce new Outplay 365, bike park and winter 2020/21 pass products. Mt. Bachelor is now offering payment plans on Outplay 365, Alpine Season Pass and Midweek Pass products. Best prices on pass products will be available starting April 28, 2020 through June 30, 2020.
Voucher details by product and FAQ can be accessed here: https://www.mtbachelor.com/tickets-passes/covid-19-passholder-vouchers/
GOGGLES FOR DOCS
Our deepest gratitude goes to the First Line Health Care Workers fighting the COVID-19 pandemic. With a shortage of PPE, we're asking you dig into your closets, garages, and gear bins, and consider donating your old goggles along with Mt. Bachelor to our local community and Goggles for Docs program. Mt. Bachelor will be donating new goggles from Gravity Sports and cleaning out our lost and found for donations.
Donations will be accepted this Wednesday, April 8 and Thursday, April 9 at the Mt. Bachelor Park-n-Ride (SW Columbia St, Bend, OR 97702) from 9am – 1pm. Drop off is drive-thru style and your donated goggles must be wiped down / sanitized and in a sealed / ziplock bag. Mt. Bachelor staff will be onsite and we ask that you maintain social distancing and stay in your vehicle for the safety of our staff and other donors.
Donations will be to sent to First Line Health Care Workers in Central Oregon (local doctors, nurses, medics…). Additional goggles will be sent via Goggles for Docs to hospitals with the highest need such as those in CA, CO, and NY. Thank you for your consideration — we are all in this together.
March 30, 2020 Update
COVID-19 is impacting each one of us in different and personal ways, and we extend our gratitude and appreciation to our community for each individual effort to slow the spread, and in particular to the healthcare workers for their role on the front lines. We believe right now the #1 thing we can do to slow the spread and flatten the curve is Stay Safe and Stay Home .
Mt. Bachelor’s effort to slow the spread of COVID-19 first meant a temporary suspension of operations which, with the escalating seriousness of the public health crisis, ultimately resulted in our indefinite suspension of operations beyond March 22, 2020. Our goal remains to reopen this spring, of which we’re still performing essential work to ensure that our resort facilities are put into a proper condition for an extended suspension of operations, while preserving the best opportunity for a return to spring operations as soon as the regulatory environment allows.
While we’ve been focused on doing what we can to support our staff and community, please know we’ve not lost sight of our loyal passholders and guests . Though our 2019/20 resort operations are suspended for now, our desire to retain your trust, loyalty and connection with Mt. Bachelor is stronger than ever. Our Central Reservations team has been working around the clock to answer questions and handle requests for refunds from guests who have pre-purchased date-specific products and services that clearly will not be redeemed during our closure period. Thank you for your patience as they are receiving an unprecedented text and email volume with unique questions.
We have of course also been carefully considering how to address season and multi-day passes in a way that expresses our appreciation to all Mt. Bachelor passholders. Our goal is to have a plan regarding this season by early May, at the same time we announce our winter 20/21 season product information. Also, so our community can focus on more immediate needs, we have already decided to extend the deadline for our lowest pricing until June 30, 2020.
We deeply appreciate your loyalty and patience as we navigate these uncharted waters with a focus on solving the dynamic, real-time challenges COVID-19 presents to our beloved resort day-to-day. Please continue to be safe and well and stay tuned for future updates.
Mt. Bachelor Uphill Policy — MARCH 26, 2020
Mt. Bachelor’s uphill travel policy has been an ongoing question within the alpine touring community of Central OR. Uphill travel on Mt. Bachelor is CLOSED until further notice. Mt. Bachelor also does not allow private snowmobiling in our permit area at any time Mt. Bachelor operates on public land under a special use permit issued and administered by the United States Forest Service. Under this permit Mt. Bachelor maintains the authority to control access to all land within the permit area, up to, and including a complete closure. Any violation of this closure amounts to trespassing and will be in reported to local law enforcement agencies.
For anyone wondering more on “Why” we don’t open our lots and our resorts:
- Governor Brown’s executive order has outlined no gatherings of 25 or more, and closure of non-essential businesses. Opening our gates and mountain would be in violation of this state executive order.
- Our #1 priority is the safety of our staff and guests. We are doing maintenance work on the mountain essential to ensure our return to operations as soon as this situation subsides meaning that there is equipment – like snowcats and snowmobiles – doing essential work.
- Suspended resort operations is not like an end of season closure. There are hazards, both natural and operational, including avalanche danger, that are not being managed and which are very different at this time of year than our shoulder seasons when we do allow uphill travel. Please do not be the reason that Mt Bachelor staff, Forest Service Law Enforcement, or our already stretched emergency services personnel are put at risk.
Like you, we want to be out recreating. But we aren’t. COVID-19 is bigger than Mt. Bachelor, Bend and our beloved state of OR. Please do your part each day to think bigger about our greater community and resources. Stay home, stay safe and slow the spread of COVID-19 so we can all be out doing what we love sooner rather than later. We are giving all reopening scenarios our daily consideration and IF we can find a solution that properly balances staff safety, skier safety, resort liability and the regulatory environment while providing a valuable service to our snow-loving community, you will be the first to know.
March 20, 2020 Update
We have continued to monitor the dynamic and unprecedented COVID-19 public health crisis and, as a result of the unfolding events surrounding it, our team has made the determination to extend the suspension of our resort operations. This means we are closed for now but, while we cannot underestimate the extreme fluidity of our current situation, our goal is to reopen as soon as we can .
With this announcement, we are also canceling all winter / spring Mt. Bachelor events. We were all looking forward to delivering memorable experiences through our Sunchaser Spring events, including the 10 Barrel Hella Big Air, Subaru Winterfest, Big Wave Challenge, and of course hosting the second annual RendezVan festival. These events will be back next season, and we can confirm that the Woodward Peace Park Championships will take place at Mt. Bachelor in spring 2021.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team can be reached via text at 541-382-1709 or email at firstname.lastname@example.org with questions and changes. With the cancellation of RendezVan 2020, all RendezVan RV and camping reservations will be refunded within seven days and no further action is needed. We anticipate heavy activity over the next several days and appreciate your patience as we work hard to respond to all inquiries.
We continue to share the same belief as many of you – that spending time in the mountains, enjoying nature and the outdoors is important to leading a fulfilling life, and this is why we will continue to monitor the situation with the hope of being able to resume operations when the COVID-19 threat subsides.
We realize this decision will be disappointing to many, but this is a serious public health crisis and closing our operations for now is the best thing we can do to help stop the spread of COVID-19. During this time, we encourage everyone to do their part to enable social distancing, an important step to mitigate the risks associated with COVID-19.
Our ultimate goal is for us all to have a healthy return to the mountains, to ski, ride, bike and play after this situation improves. We thank you for your patience and understanding in this situation. Please stay safe so that we may enjoy more days adventuring and doing what we love with those we love for many years to come.
We will continue to keep our conditions page and Mt. Bachelor’s COVID-19 Public Notice Page with updates.
March 15, 2020 Update
It’s a new day, yet we awake with many questions in these dynamic times. We at Mt. Bachelor are skiers and snowboarders at heart, we are members of our vibrant community and we understand how this impacts our staff, and our community and visitors from afar. This decision was not made lightly. Our team is the lifeblood of Mt. Bachelor and that is why all of our scheduled employees, both seasonal and year-round, will be paid their scheduled regular hours / rate now through March 22, without needing to use any vacation or sick time. During this time, certain employees will be on resort or working remotely for specific operations and resort needs. All staff received this news first via internal emails or calls from managers / directors prior to sharing externally with guests and through our external communication channels.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations team will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.
Uphill travel has been closed until further notice. The short answer on “why” is safety for our staff and guests. Things are changing fast for us right now. We are still going to have safety and control work and equipment like snowcats and snowmobiles that will be active around the mountain. This is not like a planned end of season closure. We have a lot of things to work through and take care of and we would very much appreciate everyone’s cooperation by observing the full closure until the situation is clearer.
We appreciate working together as a community and we’ll get through this together and stronger.
March 14, 2020 Update
Our top priority—the health and safety of our staff, guests and local community—remains at the forefront for us and, with this in mind, we are suspending all resort operations (including uphill travel) from March 15-22, 2020. We will continue to monitor the dynamic COVID-19 situation and reassess our approach for the rest of the season during this timeframe .
Suspending our operations is an important step for us to take in support of the nation’s efforts to limit the spread and risks associated with COVID-19. This is a dynamic situation and we continue to believe outdoor mountain recreation provides a meaningful escape to nature, which is what made this a difficult decision but this is the right thing to do.
Given the extenuating circumstances related to COVID-19, we have modified our cancellation policies and our Mt. Bachelor Central Reservations will be available starting at 12:00 p.m. pst Sunday, March 15 to make adjustments. Text or call 541-382-1709 with questions and changes. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
From those of us at Mt. Bachelor who love to live the adventure lifestyle, to those of you who share our passion, we sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to Mt. Bachelor as circumstances improve.
March 13, 2020 Update
As you are likely following the COVID-19 news we want to provide you with an update on our course of action. We are monitoring the dynamic situation and will continue to follow the advice and guidance of federal and state officials and health agencies.
We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our staff and guests. We are doing so because it is our foundational belief that it is beneficial for the soul to live and enjoy the adventure lifestyle—and this is particularly the case in times like this, when anxiety and stress are high.
There are many ways skiing and riding can be enjoyed while we simultaneously implement a number of actions to protect the health and well-being of our guests, employees, and community. We continue to strictly reinforce our sanitation practices throughout the resort, including such things as regular and thorough cleaning in common areas, including surfaces and items that are most likely to be touched frequently, hand sanitizing stations in common areas, and more frequent and visible reminders for guests and employees to help us keep our community safe by proper and frequent hand washing and staying home if not feeling well.
Mt. Bachelor operations and services are currently all available and we plan to maintain operations through the spring. So that we may do so, we are taking a number of actions to limit potential risks. These actions include:
- Our Lodge Services Team has been and will continue to do additional deep cleaning on touchable surfaces throughout the day in all lodges and staff buildings
- Last Thursday, Mt. Bachelor proactively closed daycare for a one day deep clean of all surfaces and to sanitize all toys
- Food & Beverage has eliminated “self-service” and “buffet service” and is positioning sanitizing stations within food courts and entrances to restaurants
- Ongoing reminders in F&B from managers and peer-to-peer on best practices regarding hand washing, wearing service gloves and frequent cleaning of hard surfaces in their work areas
- We have increased our Center for Disease Control signage around the resort that encourages basic hygiene, such as best practices for washing hands and covering your cough
- Single-use cups have been placed at water stations for guest use
- Staff meetings are being conducted outside, soaking up the fresh mountain air and creating social distancing while maintaining necessary safety and daily briefings
- Gravity School will be cleaning hard surfaces every two hours and limiting touching of water and hot cocoa filling stations
Additional actions include cancelling all events through the end of March that would bring large numbers of people together. Stay tuned to our Event Calendar for ongoing updates on future events. The following events have been cancelled: Cascade Crest Nordic Ski Race, 10 Barrel Locals Only at Skyliner Lift, Oregon Adaptive Sports Ski-For-All, MBSEF Mini World Cup, SheJumps Jr. Ski Patrol and Subaru WinterFest.
We understand that travel plans may need to be adjusted, so we have eased our cancellation and booking policies. Please contact us if you need to shift your plans or if you are interested in booking for the summer with enhanced flexibility to make changes without penalty down the road.
We take this situation seriously and we are doing everything we can to maintain our operations so that you may enjoy more great days out on the mountain, doing what you love with those you love. Please stay tuned to this page for further updates as this is an extremely dynamic situation.
For the most up to date information, visitors and locals alike may also want to sign up to receive emergency alerts and other information through Deschutes County Public Health Department or directly through the Oregon Health Authority.