At Mt Bachelor (the “Resort”), we look forward to each season of skiing and riding with our friends and family. With that said, there are may be unforeseen circumstances that come up each year. For those unforeseen circumstances, accidents or life changes that could occur, the Resort provides some protection for your pass product in the form of the “Pass Protection Program”.
If you do not wish to purchase the Pass Protection Program with your Pass Product, you will need to opt out at the time you purchase your Pass Product. “Pass Products” as referenced in this document are defined as both Season Pass Products, Subscription Products and Frequency Products. The cost of enrollment in the Pass Protection Program is $49 for all Season Pass and Frequency Products. The cost of the Pass Protection Program is included in the price of Subscription Products.
“Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis and consist of the following:
- Alpine Full Season Pass
- Alpine Midweek Pass
- Nordic Season Pass
- SOBI4 Discount Pass
- Industry Pass
“Subscription Products” are products that provide access to the Resort throughout a subscription period (the “Subscription Period”) and consist of the following:
“Frequency Products” are those products that allow access to the Resort for a limited number of days and consist of the following:
There is no option to add the Pass Protection Program to your pass after you purchased your Pass Product – it must be purchased concurrently. The following information describes the benefits and provisions of the Pass Protection Program. You should read it with care so that you will understand your protection. There are no refunds, transfers or deferment for any Pass Product without enrollment in the Pass Protection Program. All Pass Products are illegal to resell under Oregon law and cannot be transferred.
THE PASS PROTECTION PROGRAM DOES NOT COVER ANY INTERRUPTION, SHUTDOWN OR SHORTENING OF SEASON LENGTH AT THE RESORT FOR ANY REASON, INCLUDING AS THE RESULT OF A PANDEMIC, OR POOR OR EXTREME WEATHER.
A.) PASS PROTECTION PROGRAM BENEFITS:
The Resort will refund a portion of the amount paid for a Pass Product if the person whose name appears on the Season Pass Product, Subscription Product or Frequency Pass Product (“Passholder”) is unable to use all or a portion of the Pass Product due to one or more of the “Qualifying Incidents” described below. The Pass Protection Program will not refund discounts, vouchers, and/or credits used to purchase a Pass Product. All refunded or partially refunded Pass Products will be deactivated upon refund, including any free or complimentary passes associated with the Pass Products.
1. Any Passholder that purchases a 26/27 Pass Product from the Resort and pays the Pass Protection Program fee is eligible for protection under the Pass Protection Program. You must purchase an individual Pass Protection Program for each product you want covered by a Pass Protection Program.
2. Pass Protection Program benefits will be effective immediately upon purchase.
3. All coverage for winter Pass Products under the Pass Protection Program ends on the last day of that season’s winter operations at the Resort.
4. For Qualifying Incidents that occur prior to the official start of the Resort’s winter season, the Resort will reimburse the full amount paid by Passholder for the Pass Product (excluding the cost of the Pass Protection Program and any credits).
5. For qualified Season Pass Product claims that occur after the start of the Resort’s Winter Season, the Resort will reimburse the Passholder a percentage of the Pass Product purchase price, as outlined in the table below (excluding the cost of the Pass Protection Program and any credits):
- No pass use prior to the start of the Resort’s Winter Season, claim reported and document by Dec. 1 - 100%
- Last pass use prior to Dec. 31, claim reported and documented by Jan. 15 - 80%
- Last pass use prior to Jan. 31, claim reported and documented by Feb. 15 - 60%
- Last pass use prior to Feb. 28, claim reported and documented by Mar. 15 - 40%
- Last pass use prior to Mar. 31, claim reported and documented by Apr.15 - 20%
- Last pass use on or after Mar. 31 - 0% (No refund)
Refund amounts are calculated from the date the claim was reported and documented, not from the date of injury.
6. For qualified Subscription Products claims, passholders: i) making payments through a monthly payment plan will have future payments suspended; and ii) that have paid in full for the Subscription Product through the end of the Subscription Period, will receive a refund equal to a pro rata share of the Subscription Pass Product purchase price for the remaining months of the then-current Subscription Period.
7. For Frequency Pass Products, a voucher will be issued for the prorated unused portion of the pass (excluding the bonus day) to be redeemed during the following winter season. No cash will be refunded.
B.) COVERAGE DETAILS:
The Resort will provide the Passholder with the Refund Amount, as described above, for any qualifying Incidents (each, a “Qualifying Incident”). The Passholder’s spouse, or legally dependent child aged 23 or under (together, the “Dependent”) will also qualify for a refund if the Dependent is currently enrolled in the Pass Protection Program.
Qualifying Incidents:
1. Injury or Sickness such that the Passholder can no longer ski or snowboard for the remainder of the season, or the death of a participating Passholder. For the Pass Protection Program: i) “Injury” means a bodily injury, caused by an accident and resulting directly and independently of all other causes, and which requires treatment by a Doctor; ii) “Sickness” means an illness, disease, or injury, which requires treatment by a Doctor; and iii) “Doctor” means a licensed medical practitioner, acting within the scope of his or her license, which person may not be the Reserving Guest, Family Member, or Traveling Companion.
2. Injury or Sickness of the Passholder’s spouse, domestic partner, child, spouse’s child, domestic partner’s child, brother, sister, mother, father, grandparents, grandchild, stepbrother, stepsister, stepparents, or parents-in-law, which requires the Passholder become the primary care giver of that person, and which prevents the Passholder from using their Pass Product.
3. Passholder is involuntarily terminated, laid off, or involuntary relocated by an employer-initiated decision (defined below). Passholder must have been an active employee for the same employer for at least one year prior to purchasing the Pass Product and the Pass Protection Program. Job separation must occur following the effective date of coverage. Coverage is not applicable to temporary employment, independent contractors, or self-employed persons. Relocation of Passholder’s primary residence must be at least 200 miles further in distance from the Resort via road than Passholder’s primary residence at time of purchase (as determined by a Google Maps search).
4. Passholder is called to active military service, or military leave is revoked or reassigned.
5. Passholder has a pregnancy, complication of pregnancy, or childbirth. Pregnancy, complication of pregnancy or childbirth must occur after the Passholder’s effective date of coverage. This is a qualifying event for the pregnant Passholder only - dependents of the Passholder do not qualify for reimbursement.
C.) EXCLUSIONS FROM COVERAGE:
With respect to the Pass Protection Program coverage, refunds are not payable in whole or in part for the following:
1. The cost of the Pass Protection Program.
2. Employee, Volunteer, Athlete, Trade Media, Complimentary and Donated Season Passes or Frequency Products.
3. Vouchers, discounts or credits that are applied to the transaction when purchasing a Pass Product.
4. Any other products, including but not limited to dated lift tickets, rentals, season long programs, and lessons, purchased at the same time as covered pass products.
5. Claims made after the established reporting date parameters (i.e., more than 30 days from date of Qualifying Incident or after the last day the pass is valid) or by Passholders that did not opt-in to the Pass Protection Program.
6. Claims for medical, travel, lodging, or other expenses. The Pass Protection Program only provides a refund for the Pass Product.
7. For any incident or reason that is not a Qualifying Incident.
8. Interruption, shut down or season length of the Resort for any reason, including by reason of pandemics, which includes Covid-19.
D.) CLAIMS PROCEDURE:
1. All Claims must be submitted in writing within 30 days of the Qualifying Incident. To submit a claim, please contact Resort’s Pass Protection Program department at passrefund@mtbachelor.com. To file a claim for protection, written documentation verifying the Qualifying Incident is required, including but not limited to: a Doctor’s verified statement on an official medical letter head, letter from your employer, deployment papers via the US Military, a completed USPS change of address for involuntary employer initiated relocations, or a copy of the governmental or regulatory order prohibiting travel for more than 21 days.
2. This protection is subject to the exclusions shown and all other terms of the Pass Protection Program.
3. The Resort reserves the right to reject a claim if any relevant information is false, omitted, or if the claim is submitted more than 30 days after the Qualifying Incident.
E.) CLAIM EXAMPLES:
Example 1: Mary purchased a Season Pass for $1,149. She purchased the Pass Protection Program for the additional $49 for a total purchase of $1,198. She skied November 24th and December 25th and then had a qualifying incident. Mary made her claim 15 days after her qualifying incident (before January 15th cutoff). She received a refund for $919. ($1,149 x 80%).
Example 2: Bob renewed a Season Pass for $254. He purchased the Pass Protection Program for the additional $49 for a total purchase of $303. He skied March 2nd, 3rd and 4th and then had a qualifying incident. Bob made his claim on March 14th (before March 15th cutoff). He received a refund of $102 ($254 x 40%).
Example 3: Julie renewed a Season Pass for $739. She purchased the Pass Protection Program for the additional $49 for a total purchase of $788. She did not ski because she had a qualifying incident in September. Julie made her claim 22 days after her qualifying incident. She received a refund for $739. ($739 x 100%).
Example 4: Stephanie renewed a Season Pass for $579. She purchased the Pass Protection Program for the additional $49 for a total of $628. Stephanie had a voucher in the Resort’s ticket system for $100, which was applied when she purchased the pass, so the cost of the season pass for Stephanie was $479. Stephanie did not ski as she had her qualifying incident in August. Stephanie made her claim 4 days after her qualifying incident. She received a refund for $479. (($579-$100) x 100%).
Example 5: Tim purchased an OutPlay 365 product with monthly installments of $144. Tim had a qualifying incident on February 15th. Tim will not be charged installments due March 1st, April 1st or May 1st.
Example 6: Megan purchased an OutPlay 365 product and paid in full for a total price of $1,728. Megan had a qualifying incident on January 25th. Megan will receive a refund of $576 (Feb, Mar, Apr, May monthly value = 4 x $144).
Example 7: Todd purchased a Restricted Four Day Pass for $319. He purchased the Pass Protection Program for the additional $49 for a total purchase of $368. He skied March 2nd and 3rd and then experienced a Qualifying Incident. Todd made his claim 26 days after his Qualifying Incident (within the 30-day window). Todd will receive a voucher for $159.50 ($319 / 4 x 2) to be used before end of the following winter.
